Samsung Call Management Suite (CMS) 

 

Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.

 

  • Increased Efficiency
  • Enhanced Productivity
  • Streamlined Operations
  • Drive Customer Retention and Job Satisfaction

 

CMS Report: Log and Analyze your Communications 

This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.

 

CMS Record: Keep a Secure Record of All Calls 

Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.

 

CMS Contact: Contact Center Analytics 

CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.

 

CMS Contact: Supervisor Control and Dialing 

The CMS supervisor control and CMS Agent licenses enable agent call control. The Agent Control Server enables supervisors to control and view live agent status. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.

 

Read more about the Samsung Call Management Suite here.

Contact us today at (804) 412-2010 for more information and a free consultation.

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